The 128T Platform enables Network Administrators to visualize and diagnose problems within their entire network, which may span multiple continents.
As Designer of the Company, I was responsible for managing the user experience of the product and ensuring the entire company had a unified global brand vision across all touchpoints, including marketing materials and our Salesforce community. The design system I implemented improved workflow efficiencies and gained clients’ confidence. The system scaled as the company grew from 40 employees when I started to currently 116 employees across the United States, Germany, and Japan.
128 Technology was acquired by Juniper Networks for $450MM at the end of Q4 2020
UXD & Strategy Lead, UX Design, Stakeholder Management, Vendor Management, Design Operations, Visual Design, Prototyping
Product: 1 Lead Designer (me), 1 User Researcher, 2 Product Managers, 10 Developers
Marketing: 1 Lead Designer (me), CMO, 8+ design & engineering vendors, 2 translators
Primary: Network Administrator, Network Engineer
Secondary: CIO (Chief Information Officer) / CTO, Network Architect
Network Engineers are responsible for initial network installation and configuration, testing, and maintenance on new server hardware and software infrastructures, network security, identification, diagnosis and resolution of network problems.
The Network Engineer works closely with the Architect to ensure the network is properly configured. She delegates everyday tasks and troubleshooting to her team of Network Administrators. At a managerial level, Network Engineers are also responsible for reporting SLO (service level objective) performance to the CTO.
Network Administrators share some responsibilities with Network Engineers, but focus more on the day-to-day responsibilities onsite. They spend most of their time troubleshooting errors, and they also perform upgrades, maintain inventory of equipment, and work with the Helpdesk to communicate system status to clients.
The CTO / CIO (Chief Information Officer) is responsible for making major technical purchasing decisions and monitoring the costs associated with running the company’s technical infrastructure. Involved at 10,000 feet, this persona expects Network performance reports from his Technical Team Leads and monitors the bandwidth utilization and costs on a monthly, quarterly, and annual basis in addition to whenever asked by the CFO or CEO.
Customers can visualize their service hierarchy, security policies, and level of service access. Customers can assign service policies to groups (eg., Finance department) via drag and drop.
In this example, the customer has chosen to deny access to all Finance-related services to the Corporate Engineering subtenant (or group).
After the initial network configuration, the client’s network is overlaid on a world map. The Topology diagram identifies router relationships and link and device status in this multilayered data visualization.
The map additionally can be filtered by peering link status (as indicated by the lines). This feature allows users to troubleshoot faster from an interactive Topology map that shows connectivity and dependencies.
Allows Network Engineers to monitor the Quality of Service (QOS) by various metrics over a user-specified time period. Specifically, this visualization shows QOS by bandwidth usage over the past month. The goal is to make sure most of the bandwidth is being allocated to the highest priority (priority 0) services and that a service isn’t using more bandwidth than expected.